kelo88 Privacy Policy

Introduction and Scope

kelo88 is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") describes how kelo88 collects, uses, stores, and protects your personal information.

This Policy applies to the kelo88 website, mobile version, and all associated services. By using our platform, you agree to the terms described in this Privacy Policy. If you disagree with any part of this Policy, you are advised to stop using our services.

Data Collection

kelo88 collects various types of information to improve your service experience and ensure a safe environment. We only collect information that is necessary for providing our services.

2.1 Information You Provide Directly

When you register with kelo88 or use our services, we may collect the following information:

• Full name, username, and password
• Date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• National ID or passport details for identity verification
• Communication and message details provided to customer service

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser version and operating system
• Session time, login and logout records
• Game play history, bet amounts, and win/loss records
• Transaction records (deposit and withdrawal history)

Purpose of Data Use

kelo88 uses the collected information for the following purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, provide rewards and bonuses, and improve the overall gaming experience. This information is also required to properly manage all promotional benefits, including the 200% first deposit bonus.

3.2 Identity Verification and Security

We verify your identity as part of the Know Your Customer (KYC) process. This is required for anti-money laundering, fraud prevention, and age verification. kelo88 is for users aged 21 and above only.

3.3 Support and Communication

We use your contact information to respond to your requests, resolve technical issues, and ensure 24/7 live chat support in Bengali.

3.4 Service Improvement

Anonymised statistics are used to analyse platform performance, design new features, and improve the overall user experience.

3.5 Legal Compliance

Your information may be used to comply with applicable laws and regulations and to respond to legitimate requests from authorities.

Data Disclosure and Third Parties

kelo88 does not sell, rent, or trade your personal information. However, information may be shared with third parties in certain circumstances:

4.1 Payment Processors

Information necessary for processing deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and bank service providers. These parties are governed by their own privacy policies.

4.2 Technology Service Providers

Information may be shared with providers of server hosting, analytics, and technical services. These providers operate solely under kelo88's instructions and are bound by contract to protect the confidentiality of the data.

4.3 Game Providers

Game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi may receive the minimum information necessary to operate their games.

4.4 Legal and Regulatory Authorities

Information may be disclosed in response to court orders, legal processes, or valid demands from regulatory authorities.

Cookies and Tracking

The kelo88 website uses cookies and similar tracking technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: Used for language preferences, user settings, and personalised experience.
• Analytics Cookies: Used to monitor site performance and analyse user behaviour.

5.2 Cookie Control

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit some site functionality and may prevent you from logging in.

Data Retention and Security

kelo88 follows industry-standard technology and practices to protect your personal information.

6.1 Security Measures

• 256-bit SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Two-Factor Authentication system
• Regular security audits and vulnerability testing
• Restricted access policy for sensitive information
• Data breach detection and response plan

6.2 Data Retention Period

Information is retained while your account is active and also in the following cases after that:

• Transaction records are retained for a set period after account closure in accordance with legal obligations.
• KYC documents are retained for a specified period in accordance with regulatory requirements.
• Once the required period has ended, data is securely deleted or anonymised.

6.3 Steps in the Event of a Data Breach

If a security breach occurs and there is a possibility that your information has been affected, we will notify you as soon as possible. The security team will take immediate and effective steps to bring the situation under control.

Your Rights

You may exercise the following rights regarding your personal information:

7.1 Right to Access Your Information

You may ask at any time what information kelo88 holds about you. Request this information by emailing [email protected] or through live chat.

7.2 Right to Correct Your Information

If any information in your account is incorrect or incomplete, you may request a correction. This can be done directly from your account settings or through customer service.

7.3 Right to Delete Your Information

In certain circumstances you may request that your personal information be deleted. Please note that due to legal obligations, some information must be retained for a specified period.

7.4 Right to Object to Processing

You may object to the use of your information for marketing or other specific purposes. In such cases you will be given the option to opt out.

7.5 Right to Data Portability

You have the right to receive your own data in a structured, commonly used format. Contact our support team directly to make this request.

Privacy of Minors

kelo88 strictly provides services to users aged 21 and above. We do not knowingly collect any information from minors.

During the registration process we verify date of birth and, where necessary, confirm identity through the KYC process. If we learn that someone under the age of 21 has created an account, that account will be immediately closed and all associated information will be deleted.

If a parent or legal guardian believes their child has submitted information on our site, please contact us immediately at [email protected].

Policy Changes

kelo88 may update this Privacy Policy from time to time. Changes may occur due to expansion of services, technological changes, or legal obligations.

For significant changes, we will send a notice to your registered email address or display a special notification on the site. The date of each version will be clearly stated at the top of the document.

Continuing to use the platform after an updated policy is published means you are agreeing to the new policy. If you do not agree to the new policy, you have the option to request that your account be closed.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We usually reply to emails within 24 hours. For urgent matters, we recommend using live chat, where our trained team is ready to assist you instantly.